General terms and conditions

For optimal service delivery, Life Force Therapy has established general terms and conditions. All our clients and visitors automatically agree to these terms and conditions.

Cancellation policy

Appointments which are not kept must be cancelled or postponed at the latest 48 hours before the start of the treatment. If the appointment is not cancelled within the stipulated period, the therapist reserves the right to charge the rate of the intended treatment.

Payment

After the treatment, you can use a payment link to pay without contact. If you can get partial reimbursement from your health insurance company, you can submit the invoice afterwards (online). The health insurer will pay the reimbursement directly to you.

Privacy

Life Force Therapy makes every effort to safeguard your privacy.
We do this by handling personal and medical data with care and by ensuring that no unauthorised person has access to your data. Click here for the privacy policy

Complaints procedure

Life Force Therapy strives to provide a high standard of care. If you are dissatisfied with a treatment, please discuss your concerns with me personally as soon as possible. In many cases, we can work together to find an appropriate solution. If we are unable to resolve the issue together, you may submit a formal complaint. This can be done verbally or in writing. After receiving your complaint, you will receive a confirmation. Within a maximum of six weeks, you will receive an official written response explaining the decisions taken in response to your complaint and the timeframe within which any measures will be implemented.

Legal Affiliation
o In accordance with the Dutch Healthcare Quality, Complaints and Disputes Act (Wkkgz), I am affiliated with Quasir for independent complaints mediation.
o For disputes, I am affiliated with the Zorggeschil Foundation.
o For complaints that fall under the disciplinary standards within complementary care, you may contact the Foundation for Disciplinary Law in Complementary Care (TCZ). Complaints can be submitted via the secretariat at: klachten@tcz.nu